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Cyberoam - Enterprise Internet Management Software


 


Services :: Annual Maintenance Contract :

  AM Software undertakes Annual Maintenance Contract of Computer systems, peripherals, Printers and Networks. Our features include:

  • Faster response time.
  • Pinpoint diagnostic.
  • Timely Preventive maintenance.
  • Minimum down time of the systems.
  • Analysing repetitive problems & providing permanent solutions to them.
  • We also provide Technical training & Procedural Manuals for optimal usage of systems wherever necessary.
  • We Offer Comprehensive Maintenance Contract & Non-comprehensive Maintenance Contract.

Comprehensive Maintenance Contract:

In Comprehensive Contract we cover the service warranty as well as the warranty of the components. The charges for this contract depends on the configuration of the machines & the condition of the machine.

Non-Comprehensive Maintenance Contract:

In Non-Comprehensive contract we cover service warranty for One year. Components are not covered in this contract.

AM Software recommends performing a preventative maintenance routine on each service call. By performing the "PM" while we are servicing the equipment, we will save user time, as users have to lose access of their equipment; however, preventative maintenance may also be scheduled at the user's convenience. Furthermore, all service calls, contracted or Time and Material, will receive a preventive maintenance check.

AM Software has established and maintains the following Preventative Maintenance Program:

o Computer Systems:
  • Air dust and brush air intake and exhaust vents from inside CPU.
  • Run Advance diagnostics on all installed devices
  • Inspect cables for damage and ensure good connection
  • Air dust and brush keyboard.
  • Check Monitor for horizontal and vertical alignment.
  • Virus scan.

o Printers:

  • Examine interior and exterior of printer for smudges, dust, etc.
  • Accumulation of paper lint should be carefully removed
  • Paper dust should be cleaned off drive rollers, transfer guide, transfer corona assembly etc.
  • Perform "self test" and communication check.


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